Acceptance of Terms & Agency Engagement Penerimaan Terma & Pelantikan Agensi
By commissioning Art Dream Works for any digital design, website development, content management system (CMS), e-commerce platform, branding, video production, or maintenance services, approving a Quotation, Statement of Work (SOW), or Service Agreement, or making any project payment, you agree to be bound by these Terms in full.
These Terms operate in accordance with the Malaysian Contracts Act 1950 (Act 136) and the Electronic Commerce Act 2006 (Act 658).
Dengan melantik Art Dream Works untuk sebarang perkhidmatan reka bentuk digital, pembangunan laman web, sistem pengurusan kandungan (CMS), platform e-dagang, penjenamaan, produksi video, atau perkhidmatan penyelenggaraan, mengesahkan Sebut Harga, Skop Kerja (SOW), atau Perjanjian Perkhidmatan, atau membuat sebarang pembayaran projek, anda bersetuju untuk terikat sepenuhnya dengan Terma ini.
Terma ini berkuat kuasa menurut Akta Kontrak 1950 (Akta 136) dan Akta Perdagangan Elektronik 2006 (Akta 658) Malaysia.
Scope of Services & Estimator Disclaimers Skop Perkhidmatan & Penafian Penganggar Skop
Art Dream Works offers bespoke creative and digital engineering services across six core pillars:
- E-Commerce Development: Custom online stores, shopping carts, product catalog databases, and payment gateway integrations.
- Web Design & Custom CMS: Responsive UI/UX interfaces, administrative dashboard architecture, and custom codebases.
- Brand Identity: Logo systems, typography kits, color palettes, visual guidelines, and collateral design.
- Custom Web Portals & Web Applications: Enterprise workflows, customer portal development, and API integrations.
- 3D Modeling & Motion Video: Concept visualization, corporate promotional reels, storyboard creation, and digital banner assets.
- Website Maintenance SLA: Code updates, daily cloud backups, uptime monitoring, and proactive patch management.
Art Dream Works menawarkan perkhidmatan kreatif dan kejuruteraan digital tersuai merangkumi enam teras utama:
- Pembangunan E-Dagang: Kedai dalam talian tersuai, troli beli-belah, pangkalan data produk, dan integrasi gerbang pembayaran.
- Reka Bentuk Web & CMS Tersuai: Antara muka UI/UX responsif, papan pemuka pentadbir, dan arkitektur kod tersuai.
- Identiti Jenama: Sistem logo, panduan tipografi, palet warna jenama, dan bahan pemasaran visual.
- Portal Web & Aplikasi Web: Aliran kerja korporat tersuai, portal pelanggan, dan integrasi API pihak ketiga.
- Permodelan 3D & Video Animasi: Visualisasi konsep 3D, video promosi korporat, papan cerita, dan reka bentuk sepanduk digital.
- Penyelenggaraan Laman Web SLA: Kemas kini kod, sandaran data harian di awan, pemantauan masa aktif, dan tampalan keselamatan.
Pricing, Currency & Payment Terms Harga, Mata Wang & Terma Pembayaran
All fees quoted by Art Dream Works are denominated in Malaysian Ringgit (MYR) unless expressly specified otherwise in writing for international clients.
All project fees, payment arrangements, deliverables, revision allowances, timelines, and additional charges are determined on a project-by-project and scope-of-work basis. The applicable terms will be set out in the quotation, Statement of Work (SOW), or service agreement agreed by Art Dream Works Sdn. Bhd. and the Client. Any changes to the agreed scope or commercial arrangements must be mutually agreed in writing.
- Project-Specific Pricing: Project fees are determined according to the unique scope of work, technical complexity, functional deliverables, third-party integrations, and client requirements agreed upon for each project.
- Milestones & Invoicing Schedules: Payment amounts, milestone structures, deposit arrangements (where applicable), invoicing schedules, and payment deadlines are specified in the individual quotation or service agreement. The Client must approve the applicable commercial terms in writing before work commences.
- Prior Written Approval for Additional Costs: Any additional costs, third-party licensing expenses, software subscriptions, or out-of-scope work must be disclosed and agreed in writing before the relevant work or expense is incurred.
- Payment Due Dates & Suspension: Invoices are payable in accordance with the payment deadlines stated in the applicable quotation, SOW, or invoice (or within seven (7) business days from date of issue where no specific deadline is stated). In the event of material payment delays exceeding fourteen (14) days, Art Dream Works reserves the right to suspend development work, staging environment access, or scheduled deployments until outstanding payments are settled.
Semua yuran yang disebut oleh Art Dream Works adalah dalam mata wang Ringgit Malaysia (MYR) melainkan dinyatakan secara bertulis untuk pelanggan antarabangsa.
Semua yuran projek, aturan pembayaran, hasil kerja, peruntukan semakan, tempoh pelaksanaan dan caj tambahan ditentukan berdasarkan setiap projek dan skop kerja yang dipersetujui. Terma yang berkenaan akan dinyatakan dalam sebut harga, Skop Kerja (SOW) atau perjanjian perkhidmatan yang dipersetujui oleh Art Dream Works Sdn. Bhd. dan Pelanggan. Sebarang perubahan kepada skop kerja atau aturan komersial yang telah dipersetujui hendaklah mendapat persetujuan bersama secara bertulis.
- Penetapan Harga Berdasarkan Projek: Yuran projek ditentukan mengikut keunikan skop kerja, kerumitan teknikal, hasil kerja fungsian, integrasi pihak ketiga, dan keperluan pelanggan yang dipersetujui bagi setiap projek.
- Peringkat Kerja & Jadual Penginvoisan: Jumlah pembayaran, struktur peringkat pembayaran (milestones), aturan deposit (sekiranya berkenaan), jadual penginvoisan, dan tempoh bayaran dinyatakan secara khusus dalam sebut harga atau perjanjian perkhidmatan individu. Pelanggan hendaklah meluluskan terma komersial yang terpakai secara bertulis sebelum kerja dimulakan.
- Persetujuan Bertulis Terdahulu untuk Kos Tambahan: Sebarang kos tambahan, perbelanjaan pelesenan pihak ketiga, langganan perisian, atau kerja luar skop hendaklah dimaklumkan dan dipersetujui secara bertulis sebelum kerja atau perbelanjaan tersebut dilakukan.
- Tarikh Matang Bayaran & Penggantungan: Invois hendaklah dijelaskan mengikut tempoh akhir pembayaran yang dinyatakan dalam sebut harga, SOW, atau invois yang berkenaan (atau dalam tempoh tujuh (7) hari bekerja dari tarikh pengeluaran sekiranya tiada tempoh dinyatakan). Sekiranya berlaku kelewatan pembayaran ketara melebihi empat belas (14) hari, Art Dream Works berhak menggantung sementara kerja pembangunan, akses pelayan ujian, atau pelancaran yang dijadualkan sehingga bayaran tertunggak diselesaikan.
Client Responsibilities & Content Provision Tanggungjawab Pelanggan & Pembekalan Kandungan
Timely project delivery depends upon proactive cooperation between both parties. The Client undertakes to:
- Provide Content Assets: Furnish all necessary high-resolution images, corporate copy, product databases, video footage, and legal notices in electronic format within agreed timelines.
- Warranty of Legal Ownership: The Client warrants and guarantees that all text, trademarks, photographs, logos, audio, and content provided to Art Dream Works are either owned outright by the Client or properly licensed. The Client shall defend and hold Art Dream Works harmless against any copyright, trademark, or intellectual property claims brought by third parties in relation to client-supplied materials.
- Timely Reviews & Approvals: Review design wireframes and development milestones and furnish consolidated feedback within the timeframe agreed in the applicable project quotation or schedule (or within five (5) business days where no specific timeframe is specified). Material delays in feedback may require timeline adjustments or rescheduling in accordance with the project agreement.
Kelancaran penyempurnaan projek bergantung kepada kerjasama aktif kedua-dua pihak. Pelanggan bersetuju untuk:
- Membekalkan Bahan Kandungan: Menyediakan semua gambar beresolusi tinggi, teks syarikat, data produk, video, dan maklumat undang-undang dalam format digital mengikut jadual yang dipersetujui.
- Jaminan Pemilikan Sah: Pelanggan memberi jaminan bahawa semua teks, cap dagangan, gambar, logo, dan bahan yang dibekalkan kepada Art Dream Works adalah milik sah Pelanggan atau mempunyai lesen yang sah. Pelanggan hendaklah menanggung ganti rugi Art Dream Works daripada sebarang tuntutan pelanggaran hak cipta pihak ketiga berkaitan bahan yang dibekalkan.
- Semakan & Kelulusan Tepat Masa: Menyemak reka bentuk dan fungsi serta memberi maklum balas terkumpul dalam tempoh masa yang dipersetujui dalam sebut harga atau jadual projek (atau dalam tempoh lima (5) hari bekerja sekiranya tiada tempoh dinyatakan). Kelewatan ketara dalam maklum balas mungkin memerlukan penyelarasan semula jadual projek menurut perjanjian yang dipersetujui.
Intellectual Property Rights & Ownership Hak Harta Intelek & Pemilikan
Intellectual property rights under these Terms are governed by the Malaysian Copyright Act 1987 (Act 332):
- Transfer of Bespoke Deliverables: Upon receipt of full payment of all agreed project fees and disbursements as specified in the applicable quotation, SOW, or service agreement, Art Dream Works assigns and transfers to the Client all copyright and ownership in the custom frontend layouts, bespoke graphic assets, and bespoke web copy created exclusively for the Client.
- Agency Background Technology: Art Dream Works retains full title and ownership over all pre-existing design systems, boilerplate source codes, utility scripts, algorithms, proprietary CMS modules, and development frameworks used to build the deliverables. The Client is granted a non-exclusive, perpetual, royalty-free commercial license to use such background code as embedded within the final project.
- Agency Portfolio Display Rights: Art Dream Works reserves the customary right to display screenshots, preview mockups, case studies, and a link to the completed website within our online portfolio (artdreamworks.com), marketing materials, and industry design awards, unless the Client has executed a separate formal Non-Disclosure Agreement (NDA) with Art Dream Works.
Hak harta intelek di bawah Terma ini ditadbir oleh Akta Hakcipta 1987 (Akta 332) Malaysia:
- Pemindahan Hasil Kerja Tersuai: Setelah pembayaran penuh dijelaskan bagi semua yuran projek dan perbelanjaan seperti yang dinyatakan dalam sebut harga, SOW, atau perjanjian perkhidmatan yang berkaitan, Art Dream Works memindahkan pemilikan hak cipta ke atas susun atur laman web tersuai, grafik khusus, dan teks yang dicipta khas untuk Pelanggan.
- Teknologi Asas Agensi: Art Dream Works mengekalkan pemilikan penuh ke atas sistem reka bentuk sedia ada, kod asas (boilerplate), skrip utiliti, algoritma, modul CMS proprietari, dan kerangka pembangunan. Pelanggan diberikan lesen komersial bukan eksklusif dan berterusan untuk menggunakan teknologi berkenaan yang disepadukan dalam projek siap.
- Hak Paparan Portfolio Agensi: Art Dream Works berhak memaparkan tangkapan skrin, kajian kes, dan pautan ke laman web yang telah siap dalam portfolio agensi kami (artdreamworks.com) dan bahan promosi, melainkan Pelanggan telah memeterai Perjanjian Kerahsiaan (NDA) berasingan.
Revisions & Scope Variations Peruntukan Semakan & Variasi Skop
Revision allowances, review cycles, and deliverable approval stages are defined individually in the applicable project quotation or Statement of Work (SOW). The number, nature, and depth of included revisions depend on the specific project scope, deliverables, and commercial arrangements agreed upon by the parties. No universal revision limit applies to all projects.
Out-of-Scope Requests & Variations: Any requests for additional features, functionality changes, design overhauls, or structural modifications that fall outside the agreed Statement of Work may require a revised quotation or supplementary written agreement. Any additional fees, deliverable modifications, or timeline adjustments must be mutually agreed in writing before additional work begins. No universal hourly rate applies across all projects; rates and fees for variations are determined based on the nature and complexity of the requested scope.
Peruntukan semakan, kitaran semakan, dan peringkat kelulusan hasil kerja dinyatakan secara khusus dalam sebut harga projek atau Skop Kerja (SOW) yang berkenaan. Bilangan, sifat, dan tahap semakan yang disertakan adalah bergantung kepada skop projek, hasil kerja, dan aturan komersial yang dipersetujui oleh kedua-dua pihak. Tiada had semakan tetap yang terpakai secara universal untuk semua projek.
Permintaan Luar Skop & Variasi Kerja: Sebarang permintaan penambahan ciri, perubahan fungsi, rombakan reka bentuk, atau pengubahsuaian struktur yang berada di luar Skop Kerja yang telah dipersetujui mungkin memerlukan sebut harga semakan atau perjanjian bertulis tambahan. Sebarang yuran tambahan, pengubahsuaian hasil kerja, atau penyelarasan jadual hendaklah dipersetujui bersama secara bertulis sebelum kerja tambahan tersebut dimulakan. Tiada kadar jam tetap yang terpakai untuk semua projek; kadar dan yuran bagi sebarang variasi ditentukan berdasarkan sifat dan kerumitan skop kerja yang diminta.
Limitation of Liability & Disclaimers Had Liabiliti & Penafian Ganti Rugi
To the maximum extent permitted by Malaysian law, in no event shall the total aggregate liability of Art Dream Works Sdn. Bhd., its directors, officers, employees, or contractors arising out of or related to the services, website performance, or these Terms (whether in contract, tort including negligence, breach of statutory duty, or otherwise) exceed the total amount of fees actually received by Art Dream Works from the Client for the specific project giving rise to the claim.
Exclusion of Consequential & Indirect Damages: Under no circumstances shall Art Dream Works be liable for any:
- Loss of actual or anticipated profits, sales, contracts, revenue, or business opportunities;
- Loss of goodwill, reputation, or brand standing;
- Loss, corruption, or degradation of electronic data, customer lists, or databases;
- Business interruption, cyber security incidents, ransomware attacks, or third-party server downtimes;
- Special, indirect, incidental, punitive, or consequential damages of any kind, even if Art Dream Works was advised of the possibility of such losses.
SEO Ranking Disclaimer: While Art Dream Works implements industry-standard technical SEO markup, semantic HTML, and fast loading protocols, we make no guarantee or warranty regarding specific search engine rank positions on Google, Yahoo, or Bing, as ranking algorithms remain entirely at third-party search engine discretion.
Setakat yang dibenarkan oleh undang-undang Malaysia, dalam apa jua keadaan jumlah liabiliti agregat Art Dream Works Sdn. Bhd., pengarah, pekerja, atau kontraktor kami yang timbul daripada perkhidmatan, prestasi laman web, atau Terma ini (sama ada dalam kontrak, tort termasuk kecuaian, atau sebaliknya) tidak akan melebihi jumlah yuran sebenar yang telah dibayar oleh Pelanggan kepada Art Dream Works bagi projek khusus yang menimbulkan tuntutan tersebut.
Pengecualian Ganti Rugi Tidak Langsung & Turutan: Art Dream Works sama sekali tidak bertanggungjawab terhadap sebarang:
- Kehilangan keuntungan sebenar atau jangkaan, jualan, kontrak, perolehan, atau peluang perniagaan;
- Kehilangan reputasi jenama atau muhibah perniagaan;
- Kehilangan, kerosakan, atau pengubahan pangkalan data elektronik atau maklumat pelanggan;
- Gangguan perniagaan, serangan siber, atau masa henti (downtime) pelayan pihak ketiga;
- Ganti rugi khas, tidak langsung, punitif, atau sampingan dalam apa jua bentuk sekalipun.
Penafian Kedudukan SEO: Walaupun Art Dream Works membina laman web dengan piawaian SEO teknikal yang tinggi, kami tidak memberi sebarang jaminan mutlak berkenaan kedudukan kedudukan nombor satu di Google, kerana algoritma carian adalah di bawah kawalan mutlak enjin carian pihak ketiga.
Third-Party Platforms & External Integrations Platform Pihak Ketiga & Integrasi Luaran
Digital web solutions frequently connect to external infrastructure. Art Dream Works is not liable for errors, downtime, pricing changes, or policy alterations caused by third-party providers, including but not limited to:
- Domain name registrars (MYNIC, GoDaddy, Namecheap);
- Cloud and hosting hosting providers (AWS, DigitalOcean, cPanel hosts);
- Payment gateways (Stripe, FPX, Billplz, ToyyibPay, PayPal);
- Transactional email engines (Brevo SMTP, Google Workspace);
- Advertising and security tools (Google AdSense, Google reCAPTCHA v3).
Any subscriptions, transactional gateway processing fees, or third-party license renewals are the sole responsibility of the Client.
Penyelesaian web moden sering berhubung dengan infrastruktur luaran. Art Dream Works tidak bertanggungjawab terhadap sebarang gangguan teknikal, perubahan dasar, atau caj pembekal pihak ketiga termasuk:
- Pendaftar nama domain (MYNIC, GoDaddy, Namecheap);
- Penyedia pelayan pengehosan awan (AWS, DigitalOcean, cPanel);
- Gerbang pembayaran dalam talian (Stripe, FPX, Billplz, ToyyibPay);
- Sistem penghantaran e-mel (Brevo SMTP, Google Workspace);
- Platform iklan dan sekuriti (Google AdSense, Google reCAPTCHA v3).
Sebarang langganan pihak ketiga, yuran transaksi perbankan, atau pembaharuan lesen adalah tanggungjawab Pelanggan sendiri.
Warranty Period & Maintenance SLAs Tempoh Jaminan & Perjanjian Penyelenggaraan (SLA)
Defect Warranty: Unless a different warranty period or post-launch support arrangement is specified in the applicable quotation, SOW, or service agreement, Art Dream Works provides a defect warranty of thirty (30) calendar days commencing immediately upon official project launch or delivery sign-off. During this warranty period, we will address reproducible coding bugs, broken hyperlinks, or responsive layout glitches within the agreed project scope at no additional charge.
Exclusions from Warranty: Warranty coverage is void if source files, database tables, or server configurations are modified by the Client, third-party developers, or unapproved third-party plugins. Ongoing support, regular platform updates, security patches, or enhancements beyond the agreed warranty period are governed by an active Website Maintenance SLA Agreement as detailed in the relevant service agreement.
Jaminan Pembetulan Ralat: Melainkan tempoh jaminan atau aturan sokongan selepas pelancaran yang berbeza dinyatakan dalam sebut harga, SOW, atau perjanjian perkhidmatan yang berkenaan, Art Dream Works menyediakan jaminan pembetulan ralat selama tiga puluh (30) hari kalendar bermula dari tarikh pelancaran rasmi atau pengesahan penyerahan projek. Sepanjang tempoh jaminan ini, kami akan membaiki ralat pengkodan (bug), pautan rosak, atau kecacatan susun atur responsif dalam skop projek yang dipersetujui tanpa caj tambahan.
Pengecualian Jaminan: Perlindungan jaminan terbatal sekiranya kod sumber, pangkalan data, atau konfigurasi pelayan diubah suai oleh pihak Pelanggan, pembangun pihak ketiga, atau pemalam yang tidak diluluskan. Sokongan berterusan, kemas kini platform berkala, tampalan keselamatan, atau penambahbaikan selepas tempoh jaminan yang dipersetujui adalah ditadbir oleh Perjanjian Penyelenggaraan Laman Web (SLA) yang aktif sebagaimana yang diperincikan dalam perjanjian perkhidmatan yang berkaitan.
Project Cancellation & Termination Pembatalan Projek & Penamatan Perkhidmatan
Either party may terminate a project in accordance with the notice provisions set out in the applicable quotation, SOW, or service agreement, or by providing fourteen (14) calendar days written notice via electronic mail in the absence of a specific contractual notice clause, or immediately in the event of an unremedied material breach of contract.
Financial Settlement upon Cancellation: Cancellation arrangements, refund eligibility, and applicable financial obligations are determined by the relevant quotation, SOW, or service agreement:
- Accounting for Work Performed: The parties shall account for all work performed, completed deliverables, agreed project milestones, approved expenses, and third-party commitments incurred up to the effective date of termination.
- Contract-Governed Settlement: Any outstanding payments, milestone balances, or applicable refunds are handled strictly in accordance with the terms of the individual quotation, SOW, or service agreement, and applicable Malaysian law. No universal deposit percentage or automatic forfeiture rule applies to every project.
- Handover of Deliverables: Deliverable assets and materials produced up to the termination date will be handed over to the Client only after all outstanding costs and agreed contractual amounts have been settled in full.
Mana-mana pihak boleh menamatkan projek menurut peruntukan notis yang dinyatakan dalam sebut harga, SOW, atau perjanjian perkhidmatan yang berkenaan, atau dengan memberi notis bertulis empat belas (14) hari kalendar melalui e-mel sekiranya tiada tempoh notis khusus dinyatakan, atau serta-merta sekiranya berlaku kemungkiran kontrak material yang tidak dibetulkan.
Penyelesaian Kewangan Sekiranya Penamatan: Aturan pembatalan, kelayakan bayaran balik, dan obligasi kewangan yang terpakai ditentukan oleh sebut harga, SOW, atau perjanjian perkhidmatan yang berkaitan:
- Penyelarasan Kerja yang Telah Dilaksanakan: Kedua-dua pihak hendaklah mengira semua kerja yang telah disiapkan, hasil kerja yang dihantar, peringkat projek yang dicapai, perbelanjaan yang diluluskan, dan komitmen pihak ketiga yang telah dilakukan setakat tarikh kuat kuasa penamatan.
- Penyelesaian Berdasarkan Kontrak: Sebarang bayaran tertunggak, baki peringkat kerja, atau bayaran balik yang berkenaan diuruskan menurut terma sebut harga, SOW, atau perjanjian perkhidmatan individu, serta undang-undang Malaysia yang terpakai. Tiada peratusan deposit universal atau peraturan pelucuthakan automatik yang terpakai untuk setiap projek.
- Penyerahan Hasil Kerja: Aset dan bahan projek yang dihasilkan setakat tarikh penamatan hanya akan diserahkan kepada Pelanggan setelah semua kos tertunggak dan jumlah kontraktual yang dipersetujui telah dijelaskan sepenuhnya.
Governing Law & Dispute Resolution Undang-Undang Pentadbiran & Penyelesaian Pertikaian
Amicable Dispute Escalation: In the event of any commercial disagreement or alleged breach, the parties agree to engage in good-faith negotiations between designated corporate representatives for at least thirty (30) days. If the dispute cannot be amicably settled, it shall be submitted to the exclusive jurisdiction of the courts of Malaysia, with the venue situated in the state of Selangor Darul Ehsan or the High Court of Malaya at Kuala Lumpur.
Prevailing Language: These Terms are published in both English and Bahasa Melayu for regulatory accessibility. In the event of any conflict, divergence, or ambiguity between the English text and the Bahasa Melayu text, the English version shall govern and prevail to the fullest extent permitted by Malaysian law.
Penyelesaian Pertikaian Secara Baik: Sekiranya timbul sebarang perselisihan faham, kedua-dua pihak bersetuju untuk mengadakan rundingan secara baik selama sekurang-kurangnya tiga puluh (30) hari. Sekiranya pertikaian tidak dapat diselesaikan, ia hendaklah diserahkan kepada bidang kuasa eksklusif mahkamah di Malaysia, yang berpusat di negeri Selangor Darul Ehsan atau Mahkamah Tinggi Malaya di Kuala Lumpur.
Bahasa Pentadbiran: Terma ini diterbitkan dalam Bahasa Inggeris dan Bahasa Melayu. Sekiranya berlaku sebarang percanggahan atau ketidakselarasan makna, versi Bahasa Inggeris adalah muktamad dan mengatasi versi Bahasa Melayu setakat yang dibenarkan oleh undang-undang.
Art Dream Works Sdn. Bhd.
Company Registration No.: 202001012469 (1368789W)
Incorporated under the Companies Act 2016 • Selangor Darul Ehsan, Malaysia
General Counsel & Corporate Inquiries: contactus@artdreamworks.com
Direct WhatsApp: +6010 214 7188 / +6012 434 2502